Shipping Information
UK Delivery
We offer free shipping on all online orders or collection from my studio if this is more convenient for you.
PRODUCTION AND SHIPPING TIMELINES
Daniel Salido de Juan advertises specific production and shipping timelines (e.g. on the Site’s homepage and FAQ section) which are frequently updated due to seasonal demand/capacity changes. Those timelines are ONLY rough estimates and are usually met by the vast majority of orders, however, in some cases longer production and/or shipping durations are needed. “Painting Time” starts after all of your photos are reviewed, a painting layout simulation has been made, and we confirm that the pre-conditions for the start of the painting is met. Painting time will vary seasonally, but is usually in between 7 and 14 business days. Framing or stretching adds additional 1-3 business days. Daniel Salido de Juan does not guarantee any production timeline or duration and production or shipping delays do not entitle you to a refund. Portrait Painting products are made in the UK and are shipped in most cases directly from the product creator to you. The total turnaround for your order consists of the painting time plus shipping time plus time required for modifications plus time required by you to answer our communication. We ship our products usually with DHL, FEDEX, UPS, TNT or USPS. The shipping company delivering the product will require your signature in most cases. We are not responsible for delay or/and additional charges due to the provision of a wrong or incomplete shipping address. We are not responsible for import tax and/or import duties you may encounter at your country of residence if it is outside of the United Kingdom.